Frequently Asked Questions

Our site specialises in made to measure customised dresses. To order your customised dress simply find the style you like from either our full collection or in stock collection. In stock items are available to purchase right away in the size and colour detailed. However if the size or colour doesn’t suit you can find the same dress in our full collection available to order to your specification. Many of our gowns can be made in alternative colours so check out our colour charts to browse what is available. We understand that many of you do not achieve your best fit using standard dress sizes. If you find that our standard sizes as detailed on our size guide do not meet your exact measurements please advise us of your specific requirements. Don't forget to let us know; otherwise we will work to standard measurements. Please use the contact us link prior to ordering with your customisation details, or reply to our email after ordering.

Do you have a waiting list for your gowns?

In stock items are available for delivery within 5-7 working days. Most other dresses will take an average 6-8 weeks from order to delivery as they are made specifically for you. If however you require your dress sooner than this please use our express order option when purchasing, this will generally take 4-5 weeks FROM COMPLETION OF PAYMENT. Please contact us and tell us the date on which your event is taking place and we will do our best to accommodate you.

How much is postage and packing?

We offer FREE WORLDWIDE DELIVERY on all our dresses!

You may wish to order a customized dress and be unable to wait 6-8 weeks for delivery. In such a case we will do all we can to facilitate express production and shipping and this will incur an additional 25.00 euro charge, payable at checkout. If you are unsure whether you require this service for your date please use the enquiry form and ask us.

Where will I find the prices of the items?

When you click on any dress scroll to the bottom of the page where the price will be located under the photographs. At certain times we will have special offers so don’t forget to check the promotion page to obtain codes which can be entered after clicking the order now button.

How do I order?

You order from the page of any selected dress style, select your size and colour from the drop-down menus then click on the ‘add to cart’ button to add the selected dress to your shopping cart. The screen will now display your updated cart where you can specify country of delivery and proceed to checkout.

How do I pay for my order?

From within your shopping cart you may proceed to payment via the PayPal link at the bottom right. This allows you to pay with a few clicks if you are a PayPal user and also fill out a standard form to pay by credit card. PayPal is a global leader in online payment solutions with more than 164 million accounts worldwide and represents a very secure and simple transaction for our customers. We can accept cash payments at dress parties and home fittings only. Most cards are accepted through paypal however the Laser card is not. If you prefer to pay by cheque or bankers draft please use the enquiry form to contact us for more details. Cheques/Bank Drafts are made out to Jason Von Meding and sent to 30 Hillcrest Drive, Newtownabbey, Co.Antrim, BT36 6EQ, Northern Ireland.

Full payment is due immediately in order to cover our costs and proceed with your order (multiple dress orders eg. bridesmaids excluded - 50% deposit required). In most cases dresses will be ordered only after payment is received. In rare cases where due to other factors such as time restraints we agree to order the dress before payment is taken the customer will be obligated to fulfill their agreement to pay the billed amount as we will have incurred material, manufacturing, administration and postage expenses in order to facilitate the customer. In these cases an agreement will be made either verbally, by text or email and payment must be made at very latest on receipt of goods.

When may I expect delivery of my order?

All dresses listed in our current stock are available for delivery within 5-7 working days. Please contact us if you wish to buy directly from current stock as orders through the website will be treated as standard orders (ie. 6-8 weeks or 4-5 weeks express). If you choose to place a customized order you will have your dress in 6-8 weeks. If you need a dress urgently that is not in stock, please use the express order option and contact us with your the date you need your dress by and we will do our best to accomodate you.

I’m not a standard size. Can you help?

If you aren't a standard size, whether you are taller than average or very petite, we offer a made-to-measure service that aims to meet your requirements. Notice that we offer a variety of sizes and colours in many of our styles. Be sure to check our size guide and colour chart before ordering! Do contact us with any specific needs or requests.

How can I take measurements for a made-to-measure item?

The measurements we require to customize your dress are BUST, WAIST, HIP & LENGTH Shoulder to Floor. To obtain these measurements accurately:

Bust - Take the tape around your back and bring it across your nipple line (typically the fullest part of the breast). Your arms should be relaxed by your sides so you will need assistance to measure your bust accurately. For a more accurate fit you may also include your over bust and underbust measurements.

Waist - Measure around your natural waist, the narrowest part of your middle, usually just above your tummy button.

Hips - Measure around your hips at the widest part, across your hip bones. Usually 4" to 5" down from your natural waist.

Length – Start the tape at your shoulder and measure over your bust down to where you want the hem. Make sure you are wearing the shoes you intend to wear at your event or a heel of the same size.

How soon will you respond to my enquiry?

We will endeavour to respond to all enquiries within 48 hours.

What is your returns and refunds policy?

Any returns must be made within 28 days of delivery of goods. Generally we only accept returns on dresses bought from stock. Because many of our dresses are made to order, each is unique! It is for this reason that we are unable to offer refunds or accept returns on custom-made dresses or on non stock standard sizes. This does not apply if you receive a dress not made as specified, damaged or faulty. Contact us prior to returning a dress. IF RETURNING A DRESS ALWAYS USE A REGISTERED POSTAL SERVICE.

Returns on our dresses in stock are only accepted if the dress is returned in the same condition you receive it or in the event of a damaged or faulty dress.

We regret that we can not be held responsible in the unlikely event that you do not like the colour of your customized dress. Please make sure you use the colour codes supplied to tell us exactly what colour you want.

Do you produce a printed brochure or catalogue?

We do not produce a printed brochure or catalogue as our website is far more comprehensive and up to date with pictures, prices and information. We do have brochures to bring to parties and private fittings, as well as in our Stillorgan premises.

How can I arrange a dress party?

Please see our page on dress parties for details of our unique dress party service.

How can I benefit by hosting a dress party?

If you are interested in organizing such a party for your friends, check out the party page for details of the available discounts for hosts. Your friends will also benefit, with a party discount of 10% for all dresses bought from stock or ordered at the party.