Returns InformationIn the rare event that you are unhappy with your purchase please contact us to see if the problem can be resolved or if you qualify for a refund. Any returns must be made within 28 days of delivery of goods. Generally we only accept returns on dresses bought from stock. Because many of our dresses are made to order, each is unique! It is for this reason that we are unable to offer refunds or accept returns on custom-made dresses or on non stock standard sizes. This does not apply if you receive a dress not made as specified, damaged or faulty. Contact us prior to returning a dress. IF RETURNING A DRESS ALWAYS USE A REGISTERED POSTAL SERVICE. Returns on our dresses in stock are only accepted if the dress is returned in the same condition you receive it or in the event of a damaged or faulty dress. We regret that we can not be held responsible in the unlikely event that you do not like the colour of your customized dress. Please make sure you use the colour codes supplied to tell us exactly what colour you want. All refunds exclude the cost of postage. Our return address is: Arielles Evening Wear,30 Hillcrest Drive,Newtownabbey,Co. Antrim,BT366EQ,Northern Ireland.
NOTE: Please send our item via a guaranteed delivery service, as we cannot be held liable for any goods lost in transit to us.
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